Return and Refund Policy
Returns Policy: The User can return the products within seven days from the delivery of the products. The return will be processed within 10 business days of receipt of request.
Return requests: The User shall raise a return request within the above-mentioned period and shall send Us the picture of the packaging and the product (unless such product is missing) at aikyam.hind@gmail.com. We will arrange a reverse pickup for the Product and will process the refund as per the Refund Policy.
The products qualify for returns only if:
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- the product(s) delivered does not match the User’s order; or
- the size of the product is different; or
- the product(s) delivered were damaged.
User shall ensure that the product to be returned remains unused. The tags and the packaging of the product are also to be kept intact and untampered by the User.
The products that do not qualify for return are:
- products that have been altered or used; or
- products whose serial number or bar code has been tampered with; or
- if the batch number of the product does not match as mentioned in the invoice.
Replacements Policy
Replacements will only be allowed in case the products are fashion-related. In case of such fashion related product(s), if the User wishes to replace the product(s) with respect to the colour, quality, size, etc., then the product(s) can be replaced. However, replacements are subject to availability of the particular product and are at the sole discretion of the Company. If the product is not replaced, then it shall be refunded.
Note: We shall process the refund only once We have received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.
Refund Policy
Refunds shall be processed in the mode and manner prescribed below:
- the request of the refund shall be validated by the customer care of the Company;
- the refund shall only be processed only after a confirmation is received from the third party seller concerned in respect to the condition/packaging of the product;
- the refund shall be initiated within 10 business days from the date of reverse pickup;
- in case of failed attempt at delivery, the product(s) shall be returned to our warehouses and We shall cancel the order and refund the money as per our refund policy.
- in case the order is cancelled before the delivery (for prepaid orders), the refund shall be initiated within 7 working days.